Design can be art. Design can be aesthetics. Design is so simple that's why it is so complicated. I am an interaction designer at work and an artist at home. I use my artistic eye to design beautifully, and I use my engineering mind to design right.
Currently, I work at Global Relay Communications as the interaction designer for Global Relay Message. Global Relay Message is a high performance cloud messaging platform, and it is designed to meet the messaging, federation, compliance, privacy, and security needs of the financial sector and other highly regulated industries. A fully integrated communication solution, Global Relay Message connects millions of users via a single global directory.
It has been 3 years that I work at Global Relay, and during this time, I have been focusing on the Global Relay Message as my main project. Message just became customer-facing for the first time this year! This was very exciting for me to see the product ship to the real customers after a long long wait.
I design the interactions for Message on the following platforms:
I use my Balsamiq wireframes to communicate my design ideas with the Product Owners and Managers, and I user Axure to validate my design ideas and to conduct as many use-ability studies as I can.
The opportunity of being the only interaction designer that designs for all of the 4 supported platforms of Message has been huge and a great challenge for a growing interaction designer like me. Each of those 4 platforms have their own dedicated teams of developers, QAs, and project managers. I am responsible to present and to groom the ideas with all of those teams and to answer any questions they have along the process of implementing the features.
As soon as the product owners and managers communicate the business requirements to me, I start white-boarding user-flows and rough sketches of my initial thoughts and design ideas.
User-flows, journey maps, and storyboards are key for me to make sure that my designs fulfill all of the requirements and user needs before I take the idea over to the wire-framing process and prototyping.